Shipping Policy — letslivo.com
Last updated: [date]
Order processing
Orders are prepared within [1–3] business days of payment confirmation.
Where we ship from
Products are dispatched from [our logistics warehouse in China / our warehouse in France], depending on stock availability at the time of your order. The dispatch origin is stated in your confirmation email.
Destinations and delivery times
We currently ship to: [list to complete].
| Destination | Estimated time | Cost |
|---|---|---|
| Mainland France | 3 to 4 days | [to complete] |
| European Union | 3 to 4 days | [to complete] |
| French overseas territories | 10 to 11 days | [to complete] |
| Other destinations | 10 to 11 days | [to complete] |
Times shown are estimates in business days, counted from dispatch rather than from order, and exclude any customs clearance delays.
Statutory maximum. Where no delivery date is specified, we undertake to deliver within a maximum of 30 days from the order date. Beyond that period, and after notifying us, you may cancel your order and obtain a full refund.
Shipping costs
Shipping costs are calculated and displayed before you complete your order, based on your destination.
Customs, duties and taxes
European Union. VAT is included in the displayed price and declared through the IOSS scheme. Any customs duties are covered by us: no additional charge will be requested on delivery.
French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte). These territories operate under a tax regime distinct from mainland France. Local taxes, including octroi de mer, may apply on import. [Applicable treatment to be confirmed before publication.]
Other destinations. Import duties and taxes may apply under local regulations. [To complete according to the destinations opened.]
Order tracking
A tracking number is sent by email as soon as your order is dispatched, where the carrier provides one.
Risk of loss or damage
Goods travel at our risk until they are physically handed to you. If a parcel is lost, stolen or damaged in transit, contact us: we will replace or refund it at no cost to you.
Delivery address
You are responsible for the accuracy of the address entered at checkout. An incomplete or incorrect address causing a failed delivery or a return may incur reshipping charges.
If you notice an error, contact us immediately: we can correct the address as long as the order has not been dispatched.
Unclaimed parcels
A refused or unclaimed parcel is returned to us. We will contact you to arrange reshipment, which may be chargeable, or a refund less the shipping costs incurred.
Fulfilment
Orders are prepared and shipped by our logistics partner [Nova Fulfill
Returns
Return and withdrawal conditions are set out in our Refund & Returns Policy.
Contact
For any question relating to a shipment: trinitystrategygroup@gmail.com